Exchange Lines

Through our relationship with BT Wholesale, Beanstalk Telecom is able to offer the transfer or new provision of both analogue, or digital exchange line services at very attractive prices.

Beanstalk offer the full range of exchange line products:-
(Click the 'i' button for more info)

. Analogue Exchange Lines

. ISDN 2

. Home Highway

. Business Highway

. ISDN 30* DASS/ISDN 30e

* NB ISDN 30 DASS is only available for transfer and not new supply.
By transferring, upgrading or taking out new supply of any of these services, our customers can guarantee excellent savings against BT’s standard pricing. If you are concerned that you will be losing the support of BT by transferring services to Beanstalk, we would like to reassure you that your concerns have no foundation.
The principle difference is that Beanstalk becomes your primary point of contact for all enquiries and fault reporting. We will then manage the interface into BT where we back this off to the BT engineers who will be responsible for repairing the fault as has always been the case in the past.

Calling Line Identity Presentation (CLIP)

Lets you see the number of the person calling before you pick up the phone, enabling you to greet people
in an appropriate manner.

Calling Line Identity Restriction (CLIR)

This prevents your directory number from being released at any time. It is useful if you don't want people
to call you back, i.e. if are running an outbound telemarketing campaign.

Presentation Number - Calling Line Identity

Presentation Number (PN) allows you to specify a telephone number for your Calling Line Identity (CLI) for outgoing calls, which may be different to your usual telephone number.

Connected Line Identity Presentation (COLP)

Allows you to see the number of the line that you have been connected to.

Connected Line Identity Restriction (COLR)

Restricts the access of incoming callers to your identity

Maintenance Cover

Please also be assured that Beanstalk Telecom offers the same maintenance cover you have enjoyed with BT. The various options are explained below:-

Standard Care Maintenance

Operates during working hours (0800 - 1700 hrs Monday to Friday, excluding Bank and Public Holidays). Beanstalk, via BT aim to respond to a fault report received before 1700 hrs on one working day by the end of the next working day. Work will be carried out only during working hours.

Prompt Care Maintenance

Operates during the period 0800 - 1700 hrs Monday to Saturday, excluding Bank and Public Holidays. Under our terms with BT Wholesale BT will respond within 4 working hours of receipt of a fault report. If the fault is not cleared during this period, Beanstalk will advise the customer of the progress being made to clear the fault via the contact.

Total Care Maintenance

Operates 24 Hours per day, 7 days a week including Bank and Public Holidays. Under our terms with BT Wholesale BT will respond within 4 hours of receipt of a fault report but this does not apply to faults which do not immediately affect the use of equipment by the customer. If the fault is not cleared during this period, Beanstalk will advise the customer of progress being made to clear the fault via the contact.